Contact

Customer service

For any question about an order, a lead time or a product, we are available Monday to Friday from 8am to 5pm and Saturday from 9am to 1pm.

• Phone: +34 955 000 000 (standard rate)
• Email: contacto@remolquecaballos.com
• Form: www.remolquecaballos.com/en/contact

Postal address

EQUIVAN REMOLQUES, S.L.
Polígono Industrial El Pinar, nave 14
41500 Alcalá de Guadaíra (Sevilla)
España

Order tracking

The tracking link is in your confirmation email and works without signing in. If you have an account, “My orders” shows the same status. Keep the order number to hand: it speeds up any exchange.

Complaints

Send complaints to contacto@remolquecaballos.com quoting the order number and, if possible, photographs. We reply within two working days. The detailed procedure is on the “Returns & complaints” page.

Trade and bulk orders

Restaurants, bakeries, campsites, local authorities and property managers should write to contacto@remolquecaballos.com with the subject “Trade”, stating the monthly volume envisaged and the delivery address. We reply the same working day with tiered pricing.

Data protection

Requests to access, rectify or erase your data go to privacidad@remolquecaballos.com or by post to the registered office marked “Data protection”. We reply within the one-month period laid down by the GDPR.

Press and partnerships

Press enquiries and partnership proposals should be sent to contacto@remolquecaballos.com with the subject “Press” or “Partnership”.

Company details

EQUIVAN REMOLQUES, S.L., represented by Nombre Apellidos (a completar). Registro Mercantil de Sevilla, tomo 0000, folio 000, hoja SE-000000. VAT number: ESB00000000. Full details are in the legal notice.