Privacy Policy

Responsible for the treatment

Remolque Caballos, S.L., Ctra. Petra - Santa Margalida, km 3, 07520 Petra (Balearic Islands), Spain. . Contact email regarding data: contacto@remolquecaballos.com.

Given the size and nature of the activity, it is not mandatory to appoint a data protection officer. That email address is the single point of contact.

Data we process and why

We only process the data necessary for the intended purpose:

• Purchase: name, surname, billing and delivery addresses, email, telephone. Legal basis: execution of the contract (art. 6.1.b of the RGPD).
• Billing and accounting: the same data, plus the order details. Legal basis: legal obligation (art. 6.1.c).
• Customer account: email, encrypted password, saved addresses. Legal basis: execution of the contract.
• Commercial communications: email. Legal basis: consent (art. 6.1.a), revocable at any time.
• Product reviews: displayed name, location, text. Legal basis: consent.

Conservation periods

Account data is retained as long as the account exists, and is deleted when you delete it.

Invoices and accounting supporting documents are kept for six years (article 30 of the Commercial Code) and four years for tax purposes (article 66 of Law 58/2003, General Tax). Article 17.3.b of the GDPR expressly contemplates this mandatory conservation.

Email addresses used for commercial shipments are deleted upon unsubscription.

Recipients

Your data is communicated only to those involved in the execution of the contract: the specialized transport company that makes the delivery, the agency that processes the registration with the General Directorate of Traffic, the corresponding payment provider and our accounting advisor.

We do not sell or transfer data for advertising purposes.

International transfers

The servers that host the site are located in the European Union. When a payment provider or courier service processes data outside the European Economic Area, the transfer is covered by the standard contractual clauses approved by the European Commission.

Cookies

The site only deposits cookies strictly necessary for its operation: the basket session, the customer account session and the language preference.

Article 22.2 of the LSSI-CE exempts these cookies from prior consent, which is why you will not find a banner. If measurement or advertising cookies are added in the future, your consent will be requested before depositing them.

Your rights

You can exercise the rights of access, rectification, deletion, limitation, portability and opposition provided for in articles 15 to 22 of the RGPD.

From your customer account you can directly download all your data in JSON format and delete the account. You can also write to contacto@remolquecaballos.com or send by post to the registered office indicating “Data Protection”. We will respond within one month.

Complaint to the supervisory authority

If you consider that the processing of your data violates the regulations, you can file a claim with the Spanish Data Protection Agency: C/ Jorge Juan, 6, 28001 Madrid, www.aepd.es.

Security

The site is served entirely over HTTPS. Passwords are stored as non-reversible fingerprints, never in the clear. Bank details do not pass through our servers: they are collected directly by the payment provider.